Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and hassle-free return process. Please review our return policy below.

Return Timeframe:
We accept returns within 30 days from the date of delivery. After 30 days, unfortunately, we cannot offer a refund or exchange.

Return Process:
To initiate a return, please contact our customer service team at [email/contact information] with your order number and reason for return.
Once approved, you will receive instructions on how to return the item.

Refund or Replacement:
You may choose to receive a refund or a replacement for your returned item.
Refunds will be issued to your original payment method once the returned item is received and inspected.
If you prefer a replacement, we will ship the replacement item as soon as we receive the returned product.

Return Shipping Costs:
Buyer Pays Return Shipping: If you are returning the item for any reason other than damage or receiving the wrong item (e.g., you changed your mind, no longer want the item, or ordered by mistake), you will be responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is safely delivered.
Seller Pays Return Shipping: If your item arrived damaged or if we sent the wrong item, we will cover the return shipping costs. In such cases, we will provide you with a prepaid return shipping label to send the item back at no cost to you.

Conditions for Returns:
Items must be in their original condition (unworn, unused, and in the original packaging) to be eligible for a return.
Final Sale Items: Some products, such as sale or clearance items, may not be eligible for return. Please check the product page for specific return exclusions.

Damaged or Incorrect Items:
If your item arrives damaged or if we sent you the wrong item, please contact us immediately at support@add2ship.com within 5 days of receiving your order. We will assist you with the return and ensure you are fully satisfied with the resolution.

Non-Returnable Items:
Certain items may not be eligible for return due to hygiene, safety, or other specific reasons. These exclusions will be clearly listed on the product page.

Customer Support:
If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team. We are here to help!